We’ve kept these as brief and hen-friendly as possible so there’s no complicated
small print! ! All our T&Cs are there to ensure you have the best day possible.
With <3, HwP® HQ!
- Deposits are non-refundable. If you have paid the final balance, and need to cancel the event (poor couple!) we only retain the deposit. However, we are happy to use it against another booking if we have availability for your new date and location.
- If your venue changes after you’ve booked, a £15 admin fee will apply and we reserve the right to charge extra for travel and/or staff cancellation fees. If the model and tutor cannot supply the class at your new venue, we will retain the deposit sum to cover admin and staff cancellation fees.
- We cannot guarantee to supply your class at any stage if we do not have the full venue address and postcode. Please forward this as early as possible. If we don’t have your full venue address and postcode with at least 1 month’s notice we reserve the right to cancel your booking and retain the deposit sum. This is so we can be prompt and efficient in allocating staff to bookings for all customers, and get your model and tutor to your class on time.
- During the final hour, when drawing the model, we don’t allow any spectators or photography. This is so that the model feels respected and is fulfilling their job by being drawn. Some models permit a group photo at the end, which the tutor will take and we forward to you. They will confirm this with you on the day.
- With less than 2 weeks’ notice, we cannot guarantee that we’ll be able to accommodate extra hens or order their materials in time. But we may be able to – just get in touch asap! Similarly, we will honour our prices until 2 weeks prior to your class and can reduce the balance invoice to reflect a more accurate number of hens if some drop out. After that point, we take no responsibility for your hen count – we’ve already ordered your materials so we suggest you encourage your hens to commit well in advance.
- Due to demand for Hens with Pens® models and tutors, and the number of classes we host each day, we will not be able to change the time of your class once booked. Please consider the best time for your class on enquiring, considering hens’ arrival times, mealtimes, and other activities.
- We cannot guarantee a particular model or tutor at any stage, or take requests. We allocate models and tutors first-come, first-served according to local availability, so regrettably we don’t have the capacity to offer a choice of model. We take great pride in who we have recruited – all our models combine a package of look, experience and an ability to get on well with our parties.
- Hens with Pens® is a mobile service and we can visit your venue pretty much anywhere in the UK, but we do not organise venues for you. This is your responsibility, but we may be able to suggest a venue for you.
- Your venue needs to be private – 100% sealed off from public view, whether it’s outside or indoors, with no one passing through. There also needs to be enough room and furniture for hens to sit down, a space for the model to sit (with respectful distances from your elbows!), and room for the tutor to move in between everyone.
- Materials and costume remain the property of Hens with Pens®, except hens’ own drawings and moustaches.
- Please respect our models and tutors. Keep alcohol consumption sensible. No inappropriate touching of the model is permitted.
- If hens arrive late, HwP® classes will still finish at the allocated time; as we have a packed schedule of your important events!
- Anyone attending a HwP® class must be 18 or over